Terms of Service
These terms are an agreement between you and Recurz, Inc., a Delaware corporation (“Recurz”, “we”, “us”) covering recurz.ai, the Recurz products, the Recurz collector and menu-bar app, and the related APIs (the “Services”). If you use the Services for an organization, you accept these terms for it and confirm you have authority to do so; “you” then means the organization. By creating an account or using the Services, you agree to these terms and acknowledge our Privacy Policy.
1. Eligibility and accounts
You must be at least 18 and able to form a binding contract. Keep your sign-in, device credentials and API secrets safe; you are responsible for activity under your account and on devices you enroll. Tell us promptly at security@recurz.ai if you suspect unauthorized access, and revoke the affected devices. Organization owners and admins control who belongs to the organization, which devices and apps it trusts, and the data in it.
2. Beta services
Many Services are in private beta or otherwise labeled preview, beta or experimental. They may change, break, lose features or be discontinued, may have lower security or availability than generally available services, and are provided without any service-level commitment. Access to the private beta is by invitation and may be withdrawn.
3. Your content
You own it. “Customer Content” means the transcripts, code, prompts, model calls and other data you or your devices send to the Services, and the outputs the Services generate from them for you (summaries, findings, eval results, routing policies, datasets and models trained for you). As between you and Recurz, you own your Customer Content.
License to us. You give Recurz a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit and display Customer Content only as needed to provide, secure and support the Services for you, and as described in the Privacy Policy. We do not use your Customer Content to train models for other customers or the public.
Your responsibilities. You confirm you have the rights and any notices or consents needed to send us your Customer Content, including content from your employer, clients or other people that may appear in agent transcripts, and that doing so does not violate any law, contract or third-party right. The collector can capture whatever an agent sees; you are responsible for configuring what it collects and for keeping out data you may not share.
Feedback. If you send us suggestions, we may use them without obligation to you.
4. Acceptable use
You will not, and will not let anyone else:
- use the Services in violation of law, or to infringe or misappropriate anyone’s rights;
- send malware, or probe, scan or test the vulnerability of the Services or other users’ data without our written permission;
- access another organization’s data, or circumvent authentication, rate limits or usage controls;
- interfere with or overload the Services;
- resell or provide the Services to third parties except as we agree in writing;
- copy, reverse engineer or decompile the Services, except to the extent the law allows despite this restriction or an open-source license permits;
- use the Services to build a competing product from our non-public materials; or
- use the Services, including models they route to or train, in breach of the usage policies of the underlying model providers.
5. Third-party models and services
The Services connect to models and services run by others, such as model providers, agent harnesses and integrations you install. Your use of those is also subject to their terms. We are not responsible for third-party services, and model outputs may be inaccurate, incomplete or unsuitable. Review outputs, including code, before relying on them.
6. Our property
Recurz and its licensors own the Services, including software, models we provide that are not trained for you, documentation, and the Recurz names and logos. Except for the limited right to use the Services under these terms, we grant no rights. Components we publish under an open-source license, such as the Recurz collector, are governed by that license.
7. Fees
The Services are currently provided without charge during the private beta. If we introduce paid plans, we will tell you the price and terms in advance, and you will not be charged unless you agree to them. Model usage you route through your own provider accounts is billed by those providers.
8. Suspension and termination
You may stop using the Services and close your account at any time. We may suspend or end your access if you breach these terms, if your use creates a security or legal risk, or if we discontinue the Services; when practical, we will give notice first. After termination, you may request an export of your Customer Content for 30 days, after which we delete it as described in the Privacy Policy. Sections 3 (license to us ends, other parts survive), 6, 9, 10, 11 and 13 survive termination.
9. Disclaimers
The Services are provided “as is” and “as available”. To the fullest extent permitted by law, Recurz disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement, and any warranty that the Services will be uninterrupted, secure, error-free, or that outputs, measurements or model decisions will be accurate.
10. Limitation of liability
To the fullest extent permitted by law, Recurz will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, even if advised of their possibility. Recurz’s total liability arising out of or relating to these terms or the Services will not exceed the greater of the amounts you paid Recurz for the Services in the twelve months before the claim and one hundred US dollars (US$100).
11. Indemnity
You will defend and indemnify Recurz against third-party claims arising from your Customer Content, your use of the Services in breach of these terms, or your violation of law or anyone’s rights, and pay resulting damages and reasonable costs.
12. Changes to these terms
We may update these terms. We will post the new version here and, for material changes, notify you by email or in the product at least 14 days before they take effect. Continuing to use the Services after that means you accept the new terms.
13. Governing law and disputes
These terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Any dispute will be resolved exclusively in the state or federal courts located in New York County, New York, and both parties consent to their jurisdiction. Either party may seek injunctive relief in any court to protect its intellectual property or confidential information.
14. General
These terms and the Privacy Policy are the entire agreement between us about the Services and replace any earlier understanding; a separate signed agreement with your organization controls where it conflicts. If a provision is unenforceable, the rest remains in effect. Not enforcing a provision is not a waiver. You may not assign these terms without our consent; we may assign them in a merger, acquisition or sale of assets. Neither party is liable for delays caused by events beyond its reasonable control. We may send notices to the email on your account; send notices to us at the address below.
15. Contact
Recurz, Inc.
169 Madison Ave STE 55108
New York, NY 10016
legal@recurz.ai